FAQ

Quality and service can vary a lot from one bulk ingredient supplier to another. We’d love for you to call us (1-866-937-7094 | 514-633-0303) but if you’re not ready yet to discuss your ingredient sourcing needs with us, here are a few questions that we’re frequently asked about sourcing ingredients and Thera-Plantes’ service.

If you have ever received an item that was unfit for its intended use or did not comply to its stated specifications, then you know that returning that item to a supplier  overseas is a virtual impossibility.  Even a supplier based in the U.S. will likely only accept a return if you pay for shipping back to them.  The cost in terms of money, time and frustration is something you can never recover.

Thera-Plantes’ Satisfaction Guarantee is simple!  If you are unhappy with an item from Thera-Plantes, for whatever reason, we will pick it up and replace it, no questions asked.  If we can’t replace it, we’ll refund your money to you. At Thera-Plantes, our goal is to work as your partner throughout the process and this includes supporting you when things don’t go exactly as planned.

Thera-Plantes regularly works with its customers to set up blanket orders for various ingredients. With a blanket order, Thera-Plantes will warehouse ingredients reserved for your exclusive use.  For customers this has the advantage of locking-in pricing, access to a single lot so as to reduce the need for repeated testing before use, and the cost associated therewith, and just-in time ingredient delivery for production.

At Thera-Plantes, the choice of currency is entirely up you.  Most of our customers prefer to be invoiced and to pay in Canadian dollars and we are happy to oblige. 

At Thera-Plantes, we pride ourselves on being sourcing specialists.  If you don’t see an ingredient listed in our Product List, please contact us and let us help you.  With years of experience and a vast network of manufacturers around the world, chances are excellent that we will be able to source the item that you need.

As your partner, Thera-Plantes can save you time, effort and money in the sourcing and supply of ingredients, thus freeing you up to concentrate on your core business and your customers.

Our manufacturers supply documents as a matter of course.  We recognize the need to meet requirements for Health Canada and individual customers.  In response, we work closely with manufacturers to supply this needed documentation as well as completion of specific questionnaires.  Samples are necessary for QA and product development and we are happy to help with this.

Yes, we are constantly reviewing the latest industry news so that we are able to assist with your specific project.

A good way to avoid this problem is through the use of blanket orders, however, we know that is not workable for all companies.  If we know the products and/or projects you are currently working on, or have slated for the future, we will advise you based on best information we have.  For this reason, we like to work as your partner.  The more information you can provide to us, the better we can meet  your needs.

This information can save a lot of back and forth time as well the ability to negotiate the very best pricing for your needs.

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